January 2024
Email

Check if an email you’ve received is genuine

There are a few ways you can tell whether or not an email you've received is genuine. Here's what to look for:

  • Unusual email content - If an email doesn't look like something you've received from us before, or if the message doesn't seem to apply to you, it might not be from us - especially if the branding doesn't look right, or if the email content is poorly written. This is a good reason to double-check the sender email address and hover over links to check if the email is genuine.
  • Sender email address - Emails from us will always come from emails that end in @brandedfinancial.com. We'll never send you an email from a public domain, e.g. @gmail.com.

If you think you've received a scam email, please forward it to enquiries@brandedfinancaial.com and we can check it for you.

Below are the types of emails we may send you from time-to-time. If you are still unsure, please call our friendly team for assistance on 1300 549 166

  • Welcome (with a copy of your loan agreement)
  • Statements (e.g. loan statements, terms of your loan, defaults, overdue statements, end of loan statement)
  • Account changes (e.g. updated loan contracts)
  • Rate changes (e.g. interest rate changes, variable interest rate changes)
  • Refunds & overpayments (e.g. missed payment reminders, end of loan overpayment notices)
  • Hardship & Support (acknowledgments, eligibility, and application status of hardship)
  • Complaints (acknowledgment, status, and resolution of complaint).
See more

Contact us

If you have a question, please check out our frequently asked questions. If your question isn’t there, or you need to get in touch with us, please fill in this form.

Disclaimer
Approved applicants only. Terms, conditions, fees and charges apply. Finance issued by Branded Financial Services Pty Limited ABN 27 004 013 334
Australian credit licence 392188

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Supporting documents

When assessing your financial support application we may need some of the following supporting documentation.

Injury or illness
  • Medical certificate supporting your injury or illness, your time off work and the anticipated date of return to work.
  • Letter from employer confirming leave.
Unemployment
  • Documentation confirming termination of your employment such as a separation certificate, or details including your redundancy or termination payments and, in the case of a home loan, evidence of the income of your co-borrower or guarantor.
  • Documentation confirming your registration as unemployed with Services Australia.
  • Allowance Statement, and copies of your statements.
Death in the family or co-borrower
  • A copy of the Death Certificate.
  • Where relevant, a letter from your solicitor or executor advising on the status of the administration of the estate.
Income reduction
  • A copy of your latest bank account statements for all other debts as well as details of any current repayment arrangements you may have with other credit providers.
  • A copy of your last two payslips.
  • A letter from your employer confirming the reduction in hours or income.
  • A letter from your accountant confirming the business downturn (if self-employed).
Relationship separation
  • A copy of separation documentation from Registry of Births, Deaths and Marriages.
  • Where possible, documentation of any Family Court Orders granted or a letter from your solicitor outlining the situation.

How to find Branded Financial Services:

  • From Bennelong Parkway walk up the driveway to the main entrance
  • The main entrance for the building is on the left
  • Walk past the couches, the elevator is on the left, press 1
  • Exit elevator, turn left, and turn left again
  • You’ll see our office in front of you.
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